Platforms & account access

The current MFC FX/CFD selection includes DXtrade, cTrader and GooeyPro, subject to the program and choices available at checkout. Use the platform actually attached to your order. Prediction Markets uses its own event-trading interface; do not apply FX-platform instructions to it.

Open the platform through your official dashboard or account email. Do not assume MT4, MT5 or Match-Trader is available because an old article or third-party review mentions it.

Start from the official MFC dashboard and open the platform link attached to your account. Confirm that you selected the same platform and account as your purchase. Dashboard credentials and trading-platform credentials may be different. Check spaces, letter case, the selected account and any server/environment shown in your account instructions.

Use the official password-reset flow if needed. If the problem persists, send support the platform name, masked account reference, exact error text, time/time zone and a screenshot with credentials hidden. Never send a password or one-time code.

Check the payment status and order confirmation using the email address you used at checkout. Look in spam/junk for the activation email, then sign in to the official trader dashboard. A bank debit or payment screenshot alone does not confirm that the order is paid and the account is ready.

If access is still missing, contact support with the order reference, purchase time and time zone, program, platform and the payment status shown. Mask unrelated payment information. Do not pay a second time just to retry activation; ask support to check the existing order first.

The dashboard and platform can use different sign-in flows. Follow the credentials and server/environment specified for that trading account. With multiple accounts, check that you opened the intended one. Reset the password through the relevant official flow; never ask another person to log in on your behalf.

Use the official web or app access offered for your selected platform and account. Keep control of your credentials and sign out on shared devices. Platform features and supported automation can differ between mobile and desktop. Ask support about any device, travel or VPS setup that may conflict with your account terms.

Instrument availability, symbol names, trading hours, contract sizes, spreads, commissions, swaps and leverage depend on your platform and account. Check the instrument specification inside the platform before trading. Metals, energy products, indices and crypto are different asset classes; an account headline does not define every instrument’s specification.

If a symbol is missing or an order is rejected, record the exact symbol and error, platform, account reference and time. Check market hours and available margin; ask support if the cause is unclear.

Record the symbol, exact error, order reference if available, time/time zone and whether the issue affects one instrument or the whole platform. Check your connection and official platform access. Do not repeatedly submit the same order without checking whether it was accepted. Contact support with a screenshot that hides credentials. A technical report is not an automatic adjustment or refund.

Follow the verification and agreement steps shown in your official dashboard or activation instructions. Submit identity documents only through the approved verification portal, not Crisp chat. Use your own accurate details and follow the portal’s document requirements.

If verification is pending, rejected or a secure link has expired, give support the status/error and a masked account reference. Support must review the actual case; a chatbot cannot approve KYC, change your legal identity or guarantee completion by a particular time.

MFC evaluation and funded accounts are simulated accounts using real market quotes. MFC is not a broker and does not accept client deposits. A program fee pays for access to the service; it is not money deposited into a brokerage account. Eligible performance rewards are subject to the program rules and review. Paying a fee does not guarantee passing, profit or a payout.

Never send your password, one-time code, full card details, private key or identity documents in chat. Use only the official dashboard and approved verification flow.

A request to reveal a password, one-time code or private key is a warning sign. Return to the official website/dashboard to contact support rather than following an unexpected payment or verification link.